Windows Updates


Sometimes installation problems may occur. One reason for this is that important Windows updates are not installed.  This could be the cause of the problem. You have to take into account your computer specs to make sure you have a machine that is capable of running the software.


Please check the following:

  • Make sure that you have your anti-virus software turned off
  • Check that your version of Windows is up-to-date with all of the Windows updates and patches.  If this is Windows 7, it definitely needs Service Pack 1 to work.

If you are still having issues, we kindly ask you to contact us to further assist you.

Before you contact us, please have your computer specs, like CPU, memory, processor, etc.